Returns and Cancellations

Cancellations

Due to custom manufacturing, once authorized to begin production, Lightsource orders cannot be canceled. Charges for services, such as additional art proofs, still apply to orders canceled before production.

Returns

All sales are final. Incorrect merchandise produced due to Lightsource error will be replaced free of charge or credited. Any returns must have a return material authorization (“RMA”) number. Claims should be submitted within 14 days of delivery to support@lightsourcepromo.com. Any unauthorized returns will be returned to sender.