How to Order

How do I order from LightSource?

Sample Orders, Bulk Orders, and relevant artwork can be sent to orders@lightsourcepromo.com.

Can I order a pre-production sample?

Yes! We are happy to produce a pre-production sample for any of our products. The lead time for pre-production samples is typically 2 weeks from the date the order is approved for production. For more information, please review our Sample Policy.

How do I know my order was received?

You will receive an automated email confirming receipt of your order and notifying you of next steps. If for whatever reason, you do not receive an automated email within 15 minutes, please email support@lightsourpromo.com. We will be able to confirm order receipt for you.

Speaking of which… what are the next steps after I send my order?

After receiving your order, we will check it carefully for every necessary detail. If we need any additional information, we will reach out to you! Once all of the order details are finalized, you will receive a Sales Order confirming your order and payment terms.

Within 1 business day of the order confirmation, we will send you a pre-production proof to confirm the design and requesting your authorization to move the order into bulk production. Once approved, your order will be produced and shipped.

What about artwork requirements?

We accept .ai or .eps for vector artwork. For high resolution images, we accept .jpeg, .tiff, .psd, or .pdf files. Please see our Artwork Requirements for full information.

Do I need to approve a pre-production proof?

Yes, LightSource policy is to require proof approval before production begins. If you choose to waive the proof and proceed directly to production. LightSource cannot be responsible for artwork discrepancies in sizing, location, color, etc.

For more information, please see our Terms of Service.