Sample Policy

How to Order Samples

Sample orders can be sent to orders@lightsourcepromo.com.

As long as samples are in stock, sample orders ship out within 1 business day. If samples are not currently in stock and are being sent from the manufacturer, we will update you with an estimated ship date and shipping cost.

Samples Charges

When ordering a blank product featured on LightSource’s website, qualifying customers can order products up to $10.00 NET free of charge when using a third-party carrier. There is a limit of two free samples per customer. If products are coming from the original manufacturer, LightSource can quote you a shipping fee for the sample.

For custom sourcing requests through the LightSource Custom Sourcing RFP Portal, LightSource will include sample pricing with our response to the request.

Blank samples are non-returnable and non-refundable.

Spec Samples / Pre-Production Samples

Samples made to specification are available to qualifying customers. Spec samples for products featured on LightSource's website will be charged at first column pricing. Full setup and run charges apply. Limit of two pieces per item. Client is responsible for shipping from the manufacturer.

Self-Promos

Self-Promo orders will be charged at End Quantity Pricing. Full setup and run charges apply. These items are non-returnable.